We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

US:

Standard Delivery: 2-5 Business Days

Express Shipping (2-3 Business Days (excl. weekends))

All other countries:

Express Delivery: 2-10 working days

 

To ensure you get your magic pieces as quickly as possible we ship all international parcels with DHL Express. Depending on the country, most of our parcels reach you within 7 working days (up to 10 working days for remote areas).

 

All shipping times do not account for any unforeseen delays on the courier's end.

 

Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays

 

MADE-TO-ORDER JEWELRY

Some of our exclusively crafted made-to-order jewelry has slightly longer shipping times. But unique jewelry like this is worth the wait.

 

The shipping times are as follows:

Ring Sizes 5, 6, 7, 8, 9, 10: 12-15 working days

Ring Sizes 4, 11, 12, 13: 20-25 working days

Necklaces, Earrings, Bracelets: 12-15 working days

Please check the specific delivery times for Diamonds on each product page or feel free to contact us via info@universeultra.com if you are unsure about delivery times.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Please note: If you want to pay via credit card and are using AMEX, you have to proceed to first, and then select the option "Pay with Credit or Debit Card" inside . If you need help with that, please contact our customer service.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!

Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!

US:We are happy to announce that for all orders shipped standard to the US we don't have any minimum order value.
For free Express Shipping our minimum order value is $50.

All other countries:For all other countries the minimum order value is $50

US:

Standard Delivery: 2-5 Business Days

Express Shipping (2-3 Business Days (excl. weekends))

All other countries:

Express Delivery: 2-10 working days

 

To ensure you get your magic pieces as quickly as possible we ship all international parcels with DHL Express. Depending on the country, most of our parcels reach you within 7 working days (up to 10 working days for remote areas).

 

All shipping times do not account for any unforeseen delays on the courier's end.

 

Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays

 

MADE-TO-ORDER JEWELRY

Some of our exclusively crafted made-to-order jewelry has slightly longer shipping times. But unique jewelry like this is worth the wait.

 

The shipping times are as follows:

Ring Sizes 5, 6, 7, 8, 9, 10: 12-15 working days

Ring Sizes 4, 11, 12, 13: 20-25 working days

Necklaces, Earrings, Bracelets: 12-15 working days

Please check the specific delivery times for Diamonds on each product page or feel free to contact us via info@universeultra.com if you are unsure about delivery times.

We are excited to deliver our magical jewelry to women worldwide as we ship from USA to almost any country.

 

We deliver fast and tracked with our trusted partner DHL Express.

 

Please note: We do not ship Express to PO Boxes, APO or FPO addresses at this time.

 

Kindly note that we currently cannot deliver to the following countries: Singapore, Indonesia, Switzerland, South Africa, Aland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, Democratic Republic of Congo, Cuba, Eritrea, French Southern Territories, Heard Island And Mcdonald Islands, India, Iran, Iraq, Korea (Democratic People's Republic of Korea), Kuwait, Liberia, Libya, Mali, Mayotte, Myanmar, Niger, Norfolk Island, Palestine, Pitcairn, Portugal, Russia, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Svalbard and Jan Mayen, Syria, Tajikistan, Tokelau, Ukraine, Western Sahara and Yemen.We are excited to deliver our magical jewelry to women worldwide as we ship from USA to almost any country.

 

We deliver fast and tracked with our trusted partner DHL Express.

 

Please note: We do not ship Express to PO Boxes, APO or FPO addresses at this time.

 

Kindly note that we currently cannot deliver to the following countries: Singapore, Indonesia, Switzerland, South Africa, Aland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, Democratic Republic of Congo, Cuba, Eritrea, French Southern Territories, Heard Island And Mcdonald Islands, India, Iran, Iraq, Korea (Democratic People's Republic of Korea), Kuwait, Liberia, Libya, Mali, Mayotte, Myanmar, Niger, Norfolk Island, Palestine, Pitcairn, Portugal, Russia, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Svalbard and Jan Mayen, Syria, Tajikistan, Tokelau, Ukraine, Western Sahara and Yemen.

We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.

 

USA Deliveries

Orders above $50: Shipping is on us! You’re welcome!

Orders below $50: $5.90 one-off shipping fee

 

International Express Deliveries

 

Shipping is free from certain order values (depending on country) or may range from $ 9 - $14 one-off payments.

Shipping prices depend on the country of destination and will be shown at checkout.

Absolutely! You'll be able to follow your new magical jewelry every step of the way.


Keep an eye on your email inbox. We'll send you a tracking number and tracking link. You can also send us a quick message and we'll be happy to track it for you.

Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice.

 

We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!

All our international parcels are shipped with DHL Express to ensure your magical pieces get to you as fast as possible.

 

For deliveries to the US:

Express Shipping typically takes 2-3 business days (excluding weekends).

 

Please note that express shipping within the US is not applicable to:

Made-to-order items

•           PO Boxes
•           APO or FPO addresses
•           US outlying islands

 

But, don't worry we are always working on ways to get your jewelry to you faster.

 

Looking for a last-minute gift? Explore our e-gift cards!

All international orders (any orders shipped outside the United States) will be subject to customs duties and taxes. Please note that for all countries taxes, duties and shipping costs are non-refundable.

 

UK, Australia, Germany, Netherlands, Mexico, France, New Zealand, Ireland, Belgium

 

Duties and taxes are already included in the final price of your order before completing payment. Due to country regulations there is no option to complete checkout without paying duties and taxes.

 

Canada

 

Duties are included in the final price of your order before completing payment. You have the option to either pay taxes during checkout or pay to the customs authority when the package arrives at the destination country. Taxes paid during checkout are guaranteed, this does not apply in case you decide to pay to customs authorities later. We are not responsible for any additional charges which may apply if you choose to pay taxes later.

 

All other countries

 

You have the option to either pay duties and taxes during checkout or pay to the customs authority when the package arrives at the destination country. Duties and taxes paid during checkout are guaranteed, this does not apply in case you decide to pay to customs authorities later. We are not responsible for any additional charges which may apply if you choose to pay taxes and duties later.

All orders ship Monday – Friday, excluding weekends and official bank holidays.We recommend you order soon, so you get your magical jewelry in time.

In rare cases, your package can show as ‘delivered’ before you receive it.

 

This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.

 

If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via info@universeultra.com and we will do our best to assist you in locating your missing package.

 

If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.

Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied,we want to make things right.

Enjoy an extended window with our updated return policy - only applicable for orders placed from November 1st:

 

Just send us an email within 60 days from the day you receive your parcel saying you’d like a refund or exchange. Then, we’ll send you step-by-step instructions for returning your jewelry.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping). Please note that for all countries taxes, duties and shipping costs are non-refundable.

When you pre-order from us, you’re purchasing jewelry that is handmade just for you. These are usually new styles that have not been released yet, so you’ll be the first to have yours when they’re ready.

Plus, you won’t just look good in your pre-order jewelry, you’ll also do good. Offering our unique and brand new pieces to pre-order helps us to learn which designs you love the most while we reduce potential waste. This is just one of the things we do to reduce our footprint.

Our team creates brand new designs to offer in a pre-order collection. During this time, every item is available for purchase. After the pre-order period ends, only the top selling items will join our permanent collection. That means your vote impacts the style of Universe Ultra jewelry for an entire season. And if you’ve got a unique eye and picked something that others did not, you’ll become the proud owner of something rare or even one of a kind.

Each pre-order collection has its own delivery timeline. Check out the pre-order collection page to find out when a specific item will ship. This is usually around 5-8 weeks from the collection launch if there are no production delays. Of course, we’ll email you with specific details on your order to keep you updated at all times.

We charge your card for the item at time of checkout.

But don’t worry, as with all other jewelry you’ll have the same rights for returns and exchanges in case you’re not happy with your jewelry.

We charge your card for the item at time of checkout.

But don’t worry, as with all other jewelry you’ll have the same rights for returns and exchanges in case you’re not happy with your jewelry.

While any piece of jewelry will have some impact on the planet, pre-ordering jewelry helps us cut down on waste. By only creating pieces that already have a home, we’re making our industry a little bit greener. Also, for every piece of jewelry we sell, we plant a tree!

In order to cut down on energy used in delivery and packaging waste, we wait until your entire order is ready before shipping. Don’t worry, we’ll keep your in-stock items safe while you wait, and reserve them specifically for you (even if they sell out online).

Our jewelry is made from a range of precious metals, including the following: nickel free 925 Sterling Silver, Platin-plated 925 Sterling Silver, 14k Solid Rose Gold, 14k Solid White Gold, 10k Solid Rose Gold, 10k Solid White Gold and 18k Vermeil which is nickel free 925 Sterling Silver plated in 18k Rose and Yellow Gold (this coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for years to come).

We strive to maximize our use of recycled metals as a way of reducing our global footprint. Read more about our sustainability actions and goals under ‘Sustainability’ on this page.

Pronounced Ver-may

 

Vermeil is a legally regulated term and means simply sterling silver that has been completely covered in 18k solid gold, meaning your one-of-a-kind jewelry piece lasts a lot longer without fading or tarnishing than regular gold plating.

 

Our gold plating is thicker than average at 2.5 microns thick. Just like all our pieces, we mostly use recycled metals for our Vermeil jewelry.

 

We’re proud to supply you with authentic and ethically-sourced jewelry, at the best quality for the best price.

We have a stunning selection of gemstones each with their own magical properties and unique beauty. We offer the following genuine stones: Rainbow Moonstone, Rose Quartz, Labradorite, Diamonds, White Topaz, Turquoise, Aquamarine, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, Green Onyx, Black Onyx, Lapis Lazuli, Ruby, Pink Sapphire, White Sapphire, a range of Raw Cut Crystals, Organic Pearls and authentic Opal. Please refer to the individual product descriptions for more detail.

Simply put, Raw Diamonds are real Diamonds that remain uncut and unpolished.

In fact, all earth-grown Diamonds are initially uncut and only about 20% are deemed worthy for use in premium jewelry.

From this selection, we lovingly handpick the stones that we then expertly craft into our premium Raw Diamond jewelry.

Every raw, uncut Diamond contains small inclusions. But here at universe ultra we see beauty in imperfection and value the uniqueness in each piece.

Raw, real, unique - just like you are!

Absolutely! In fact, Raw Diamonds are even more authentic than cut and polished ones. Uncut & untouched, just as nature intended.We believe that wearing a Raw Diamond reflects your true inner self in a way that no other jewelry can.

Lab-grown Diamonds are created in a controlled lab setting from real Diamond seeds.

This makes them authentic plus a mindful method on our path to sustainable, conflict-free jewelry.

And the best thing:

 

They possess the same physical, chemical and optical characteristics as natural Diamonds. The difference is hardly visible to the naked eye.

 

So why choose lab grown?

 

✔️ No mining required

✔️ 100% conflict-free

✔️ Less waste, lower emissions

✔️ Increased affordability

Yes 100%, as they are made in advanced, controlled Lab settings from Diamond seeds. These Diamonds are entirely conflict-free as no mining is required.

We firmly pride ourselves on responsible sourcing of our gemstones and value our close relationships with our suppliers. We give back by donating to Trees For The Future and aim to cause as little disturbance to nature as possible by using only ethical providers.

 

Here’s where our gems come from:

 

Moonstone: India

Raw Crystals: India

Labradorite: Madagascar

Opal: Ethiopia

Garnet: Mozambique

Turquoise: Arizona U. S.

Rose Quartz: Brazil

Amethyst: Brazil

Citrine: Brazil

Topaz: Brazil

Peridot: China

Aquamarine: Brazil

Diamonds: Conflict-free sourcing in mining rich countries including South Africa, Australia & Canada

Green Onyx: Brazil

Lapis Lazuli: Afghanistan

Ruby: Thailand

Pink Sapphire: Madagascar
White Sapphire: Madagascar
Organic Pearls: China
Black Onyx: Brazil

Over 90% of our jewelry is hand-crafted locally, where our real gems are sourced. Most of our talented crafts(wo)men add their magical touch to your pieces in Jaipur, India, the renowned capital of authentic gemstones.

Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.
 

Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.

Keeping your gemstones gleaming is easy! Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush. Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn.



Try to avoid harsh chemicals that can lurk in everyday products such as lotion, perfume, and hairspray as well as household cleaners like bleach. To be safe we recommend your jewelry is the last thing you put on and the first thing you take off when you get home.



For more information on care and cleaning, check out our Jewelry Care Guide.

Enjoy our complimentary 1 year warranty on all jewelry pieces in our entire collection plus our lifetime warranty on all made-to-order Diamond pieces.

1 Year Warranty

Our warranty is applicable for all Universe Ultra  jewelry, including all authentic gemstones and the following metals: 925 Sterling Silver, 18kt Rose Gold, 18kt Yellow Gold Vermeil, 14kt Solid Gold and 10kt Solid Gold. Effective from December 1st, 2022.

Please also read our T&Cs for full details on our warranty.

Lifetime Warranty

Our warranty is valid against any defects in our materials and/or workmanship. Our warranty does not include insurance against physical or accidental wear and/or damage.

Our warranty doesn’t cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of Universe Ultra  Jewelry. Follow our in-depth care guide to keep your jewelry shining.

Please also read our T&Cs for full details on our warranty.

We are sorry to hear that your jewelry isn’t 100% perfect.If you experience faults with your jewelry outside of our normal returns and exchanges policy we’ll review your enquiry as a warranty claim. Please contact us at universeultra.com. We will review your claim and inform you about the next steps.